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Effective date: September 28, 2026

Refund Policy

Thank you for purchasing our products through lorka.ai (“Product”) provided by Palatine Global Capital LLC (“Company”)

The Company offers refunds for purchases made directly on www.lorka.ai (“Website”), provided the terms outlined in this Refund Policy are met, in addition to any rights granted by applicable law.

I. SUBSCRIPTION

The Company provides www.lorka.ai (“Website”) as a free service with basic features, and preview version. Paid subscriptions are required to unlock Pro features. The Website provides a complete list of features and pricing. The price and currency applicable to your subscription are those displayed on the pricing page and confirmed during the checkout process. The final price may vary depending on your geographical location. Subscriptions renew automatically within 24 hours before the current term ends. See Section IV. CANCELLATION for details on how to cancel.

II. FREE TIER

New users can try the free tier for their first message requests. Continued use requires selecting a paid subscription.

III. PAYMENT METHODS

Subscriptions can be purchased using a debit or credit card. Payment will be charged to the method provided at checkout, and you authorize the Company to process the applicable fees for your subscription.

IV. CANCELLATION

Canceling disables automatic renewal but retains access to subscription features until the current term ends.

You can manage subscriptions by contacting info@lorka.ai to cancel. To avoid renewal charges, cancel at least 72 hours before your next billing cycle. Subscription fees are non-refundable.

V. REFUNDS

Notwithstanding the information contained in section “Withdrawal Right” of our Terms and Conditions, and in addition to any refund rights available under applicable laws, after a thorough revision of your particular situation by our Customer Service Team, We might consider you eligible for a refund if you meet the criteria below.

Refund Window Request your refund within 30 days of purchase and before your subscription expires.

Usage Limits Refunds will be available only if you have used less than 20 messages, 5 images or 1 video. If you have consumed over 20 messages or 5 images or 1 video during the then current billing cycle, the service is considered fully provided and you will no longer be eligible for a refund, including any partial refund.

Partial Refunds

In certain specific cases and exclusively for users who have used fewer than 20 messages, 5 images or 1 video, the Company may, at its sole and absolute discretion, issue a full or partial refund based on the user’s actual use of the platform during the current billing cycle. Refunds are exceptional, not guaranteed, and will be granted only at the Company’s discretion.

How to Apply You can request a refund by either submitting our online support form or emailing info@lorka.ai from the same address you used to make your purchase, including:

  • Your Order Number (from your confirmation email)
  • A brief explanation of why you’re requesting a refund

We will review your request and notify you by email within 72 hours of receipt.

If approved, your refund will be processed and credited to your original payment method within 10 days of approval.

Exclusions Refunds will not be issued for the following:

  • Refund requests made over 30 days after the purchase
  • Refund requests made once you have used 20 messages or more during the current billing cycle.
  • Refund requests made once you have used 5 images or more during the current billing cycle.
  • Refund requests made once you have used 1 videos or more during the current billing cycle.
  • Subscriptions already expired
  • Subscription renewals or subsequent billing cycles
  • There is reasonable evidence suggesting fraudulent or abusive behavior.
  • Change of mind
  • Disliking the product without evidence of technical issues that prevent its use
  • When your account has been suspended or terminated for breach of the Code of Conduct or Prohibited Activities (including, but not limited to, unlawful, non-consensual or exploitative content).

Remark: In the event of an Account suspension or termination resulting from a breach of these Terms or our Content Guidelines, the availability and calculation of any refund shall be governed by the following provisions:

You shall not be entitled to any refund, reimbursement, or financial compensation of any kind if your Account is terminated due to a manifest of these Refund Policy, The Terms and Conditions or our Content Guidelines This includes, but is not limited to:

  • Content depicting, involving, or exploiting minors in any manner (including AI-generated child sexual abuse material);
  • Unauthorized or non-consensual content generated about, or depicting, a real identifiable individual; or
  • Any other activity that is illegal, infringes upon fundamental third-party rights, or poses a severe security risk.

The application of this forfeiture requires clear documentary evidence and a prior human review confirming the violation prior to the final termination of the Account.

In any other instances involving suspected unlawful use or potential false positives, the Company reserves the right to review the matter on an individual case-by-case basis to verify and determine the applicability and eligibility of any refund, if appropriate.

We are dedicated to providing the highest quality product on the market. If you are not completely satisfied with your purchase, we value your feedback as it helps us to continually enhance our offerings.

VI. CHARGEBACKS/DISPUTES

Initiating a chargeback or reversing a payment may result in immediate account suspension or termination. The Company reserves the right to dispute chargebacks by providing evidence of authorized payments.

VII. POLICY CHANGES

The Company may amend subscription plans or refund policies at any time. Notice of changes will be posted on the Website or sent via email. Users may cancel their subscription if they do not agree to new terms before changes take effect.

Contact Us

For questions or suggestions about this Refund Policy, please reach out to us:

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